Refunds, Policies & Procedures

Documents, Departure & Trip Information

  • ITT recommends that you always travel with your tourist passport. Keep military ID and dependents official passports and soggiornos with you at all times.
  • Customers are responsible for having the correct travel documents with them before tour departure.
  • ITT is not responsible for customers who are unable to participate in trips due to issues with travel documents.
  • Neither ITT nor any of its vendors are responsible for loss or damage to any personal items; ITT and the bus company will not be responsible for any break-ins.
  • Meet at the AFRC (Area F) at least 15 minutes prior to scheduled departure time.
  • If you have any questions check with the ITT office during business hours before the tour date.
  • Itineraries are subject to change without notice.

Individual Protective Measures

  • On social media, do not post departure and arrival times or locations and do not post geo-tagged photos until the trips is over
  • Blend in with your surroundings and do not draw attention to yourself
  • Remain alert for anything suspicious or out of place
  • Immediately report suspicious activity to law enforcement officials
  • Avoid demonstrations and exercise caution in the vicinity of a large gathering
  • Support and cooperate with security procedures and inspections
  • Do not use military or dependent ID cards during hotel check-in

Refund Policies

Cash and check transactions could require a direct deposit (expect 7-10 days to process refund).

Refund Guarantee Option

Plans can change! Receive a full refund at any time by purchasing the ITT Refund Guarantee. You pay 20% of the total trip cost for overnight trips, or 10% of the total cost for day trips (before discounts). Must be purchased at time of sign-up. May not be applied on any flying trips (refund policy listed on itinerary applies).

Without the Refund Guarantee, the following will apply:

  • Customers will receive a full refund if the cancellation notification is received by ITT at least 10 days prior to the tour date
  • 50% refund 4-9 days prior to the tour date
  • 25% refund less than 4 days before the tour date
  • No-shows will receive no refund

Cancellation by ITT office

In the event that ITT needs to cancel a trip, a full refund is guaranteed.

Service Hours

Monday - Friday
1000-1800 hrs

Sat/Sun, Holidays, & Family Days: Closed

Last sign in for service:
1 hour prior to closing.

Contact Us

Area F AAFES Mall (next to the Vintage Wine Shop)
Aviano AFB
DSN 632-3107
COMM 0434-30-3107

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